Roles and Responsibilities:
● Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.
● Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs
● Identify opportunities for upselling and cross-selling to existing customers across C-suite level
● Develop and execute account plans that align with the client's objectives
● Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction
● Contract Negotiation & deal closing to maximize profits
● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.
● Assist with challenging client requests or issue escalations as needed
Skills Required:
● Master's Degree from a reputed institute with solid experience of 12-18 years in Enterprise Account Management
● Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role
● Proven track record of managing client relationships and delivering exceptional service
● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
● Experience with SaaS or enterprises based products would be great
● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
● Solid experience with CRM software and MS Office (particularly MS Excel)
● Excellent listening, negotiation and presentation abilities
● Strong communication and interpersonal skills
● Excellent organizational and time management skills
● Ability to work independently and as part of a team
● Ability to work in a fast-paced, dynamic environment
● Strong problem-solving skills and the ability to think creatively
● Willingness to travel as needed to meet with clients.
Work Location: Sector 125, Noida
Work Mode: Onsite